Canto School Support

Canto School is published and supported by Segis Junior AB.

Email support

Email cantoschool@live.se with your app version, iPhone model, iOS version, the affected lesson or feature, and what happened. Do not include passwords, payment-card details, medical records or other sensitive information.

Restoring purchase access

Open Profile → Unlock full course → Restore purchases. If the course is already unlocked, choose Manage course access in version 1.2.1 or Purchase & restore in version 1.2.0. Connect to the internet and use the Apple Account associated with your purchase. If purchase history cannot be verified, contact support rather than buying again. Restoring purchase access does not recover learner progress from another device.

Frequently asked questions

Is Full Course a subscription?

Version 1.2.0 offers a one-time purchase. In version 1.2.1, the offer is Full Course at US$7.99 per month in the United States, with Apple's localized price shown for other regions. The monthly subscription renews automatically unless cancelled. The first stage, Foundations and the directions Build sampler stay free without a trial countdown. Existing qualifying paid-app owners and valid one-time Full Course purchasers keep full access without subscribing.

How do I cancel the monthly subscription?

Open the course-access screen in Profile, then Manage subscription, or use iPhone Settings → your name → Subscriptions → Canto School. Cancel at least 24 hours before the current period ends to stop its next renewal. You can continue using Full Course until the current paid period expires. Your learning progress stays on your device when subscription access expires. Deleting the app or resetting progress does not cancel the subscription.

Can I use the course offline?

Lessons, review and recorded audio in your installed version work without an internet connection. Previously verified production access supports offline learning; subscription access lasts only until its verified expiration, and a renewal may need an internet connection to verify.